Home user or small business who has set up own system and hit a snag?
You need Single Incident Support.
Single Incident Support Features:
Incident resolved via telephone
Within 24hr guaranteed response time
On site visit to resolve problem
Operating hours 8.30 - 5.30pm
To purchase single incident support you must provide written or faxed authorisation for us to provide telephone support. In the case of on-site visits, this may be done by signing form supplied by engineer on site.
Charging structure:
On site support £50 per hour - no minimum time.
Call out charges:
Within a 5 mile radius of our offices - No call out charge.
Over 5 miles - £25 call out.
Over 10 miles - £50 call out.
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Single Incident Support 
